Your first connection

This guide takes you from a fresh order to a working macOS desktop.

Before you start

Most standard machines are provisioned within minutes of payment (custom configurations can take up to 24 hours). Once ready, you’ll receive a welcome email and your machine appears in your dashboard at app.myremotemac.com.

You will need:

• Host / IP address of your Mac
• Username and password
• A client app for your platform (see Connect)

Keep your credentials safe

Treat your IP, username and password like any production secret. For long-term access, add an SSH key.

Connect to the desktop (GUI)

macOS

1. Open Finder → Go → Connect to Server (⌘K).
2. Enter vnc://YOUR-IP:59010 and click Connect.
3. Sign in with your username and password.

The built-in Screen Sharing app opens your remote desktop.

Windows

1. Install a VNC client such as RealVNC Viewer or TigerVNC.
2. Create a new connection to YOUR-IP:59010.
3. Authenticate with your username and password.

See the full Windows guide.

Linux

1. Install Remmina (VNC plugin) or TigerVNC.
2. Connect to YOUR-IP:59010 using the VNC protocol.
3. Authenticate with your username and password.

See the full Linux guide.

Connect over SSH (terminal)

ssh your-username@YOUR-IP

Enter your password when prompted (or use a key for passwordless login). You now have a root-capable shell on your Mac.

Always include your username

You must connect as your-username@YOUR-IP — for both password and key login. ssh YOUR-IP (no username) uses your local computer’s username, which doesn’t exist on the Mac, so the connection is refused.

Note

The VNC desktop runs on port 59010 (not the default 5900) and logins are rate-limited by fail2ban — see Connection overview for the details.

Having trouble?

If the connection times out, check your local firewall / VPN first — that’s the most common cause. The full checklist is in Troubleshooting → Connection issues.