Rebooting & resetting

Restart from the terminal

sudo shutdown -r now

Your SSH and VNC sessions will drop and the machine comes back after boot (usually under a minute). Reconnect with your usual client.

FileVault & reboots

If you enable FileVault, the disk is locked at boot: after a reboot, neither the desktop (VNC) nor a normal login is available until the disk is unlocked.

Reboot with a one-time automatic unlock:
Terminal window
```
sudo fdesetup authrestart
```
This unlocks the disk on the next boot. It’s one-shot — re-run it before each reboot.
On recent macOS you can also unlock over SSH at the pre-login prompt: connect over SSH first, then the desktop/VNC becomes available. SSH keys don’t work at that stage, so use your password.

Restart from the desktop

→ Restart…, same as any Mac.

If your Mac is unreachable

Wait 1–2 minutes — it may still be booting.
Check status.myremotemac.com for incidents.
Try SSH and VNC separately to narrow down the cause.
Verify your local firewall/VPN isn’t blocking ports 22 (SSH) / 59010 (VNC).
Still stuck? Contact support@myremotemac.com — they can power-cycle the hardware.

Erasing your data

Back up your code, certificates, provisioning profiles and any data via file transfer before cancelling — cancellation erases everything.