Invoices & cancellation

Finding your invoices

Invoices are available in your dashboard at app.myremotemac.com under your billing/subscription section. Each cycle’s invoice can be downloaded as a PDF.

Need a specific tax/VAT field or a company name on the invoice? Update your billing details before the next cycle, or contact support@myremotemac.com.

Cancelling

You can cancel from your dashboard. Your machine remains available until the end of the paid period, then it’s decommissioned.

Back up before the period ends

When a machine is decommissioned, all data on it is erased. Before you cancel, copy out your code, certificates, provisioning profiles and any artifacts — see File transfer.

Cancelling is how you delete your data

The cancellation process already performs a factory reset of the machine. Erasing the Mac yourself does not stop billing (and locks you out of the instance) — only cancellation ends charges. See Rebooting & resetting.

Refunds

For refund eligibility and requests, contact support@myremotemac.com. Refund terms are described on the legal page.

Uptime & SLA

My Remote Mac targets 99.9% uptime. SLA details are on the legal page; live status is at status.myremotemac.com.